0Vote On Idea Customize views on 3cx views could save a lot of time. For example- on the inbound rule view- add "DID/DDI name" fiels to the screen and sort by this or any other parameter. When the system has many rules- its a life saver! Comments (0) Website

0Vote On Idea Extend blacklist to include more than 100 numbers. Marketers can draw heavily on anyones resourses, and the blacklist is a great help! Comments (0) Website

0Vote On Idea Allow for individual call recording. Ability to set up a BLF/DSS to record the "current" call. Once the call is disconnected sent the WAV to voicemail and/or email. Comments (0) Website

2Vote On Idea I would like the option to Blacklist external IP addresses who have failed authentication attempts and keep them blacklisted until the admin releases them from the blacklist. (Instead of the standard 40 seconds or whatever it is) Comments (1) 3CX Phone System, blacklist

3Vote On Idea Allow field resizing in MyPhone v10 desktop application on Queues tab, as with field on Extensions tab. This looks more like bug but I have to submit it as a new feature request. Comments (0) 3CX Phone System, myphone, queues, tab, extensions, window, silverlight

3Vote On Idea Graphics will be more interesting things than numbers Comments (0) 3CX Phone System, wallboard, graphic, graph

3Vote On Idea We need ability to install Wallboard locally on desktop as a 3CX MyPhone Comments (1) 3CX Phone System, wallboard, 3cx, locally on desktop

1Vote On Idea Hi all,

it's simple, imagine, 1 room with 5 users, but on the room only 1 phone, and this phone support only 1 sip account (yealink permit to have some user account when phone start, but phone must be restart).

the ideal scenario will be : try to call - 3cx phone system ask user name and pwd - call is outgoing.

bug to resolve -> how to receive call ? for all user ? who receive call ? we can imagine a group of user dedicated to 1 phone, and when icoming call print extension numer of caller Comments (0) Website, call register phone

2Vote On Idea On the Iphone and Android Sip-client, please add the option, when i put my phone in silent mode. that my status in 3CX will switch to Do Not Disturb. I think this is a feature missing, and will work better then, outlook/calendar integration etc. Comments (0) Website

1Vote On Idea Hi team

currently we are testing multitenant.

for stats there is prob because all customers can't connect to serveur and see all other company. i suggest to can do 3cx log reporter since web interface Comments (0) Website, multi tenant stats

2Vote On Idea Please allow Outlook Add in to mask extension data so calls like 919-123-4567 x100 succeed. Presently, such calls with "x100" or other extension fail. Extension works with Outlook 2010 and BlackBerry Enterprise Server yet not with 3cx Outlook add in. Comments (0) Website

3Vote On Idea Allow the "Custom1" and "Custom2" status names to be changed.
Right now I use custom1 to go to my softphone when away, and would like to name it something that identifies is. Comments (0) Website

0Vote On Idea Several customers have asked to have different voicemail greetings depending on time of day.

Example:
A call going to voicemail between 8:00 am and noon, may be greeted with "good morning, thanks for calling" noon to 1:00 would hear " sorry we are at lunch" and 5pm to 8am would hear "sorry we are closed"

We want ALL the messages to go to the same VM Box.
We COULD accomplish the first and last using an attendant, but we still have a greeting on the VM box, so its not seamless.

We cant give another call route for "lunch" because 3cx only knows in office / out. Comments (0) 3CX Phone System

4Vote On Idea We can program BLF's dial dial codes to force in/out of office hours, but it wastes a button.
It would be nice if 1 BLF could set the in / out status. Green= In office, Red = After Hours Comments (3) Website

5Vote On Idea Please make Address book more usable.
I want to see Company Name, Several phones field etc, and Contact Groups. Each Contact Group has its own Priority (class of service), so I can make VIP and Low Priority customers. Also, I can link individual contact or group to particular Queue or Extension, so a call from contact from this Group will be routed (based on rules) to linked Extension or Queue. Comments (0) 3CX Phone System, address book

7Vote On Idea It would be nice to sync the 3CX phone book with outlook. Either manual for first time setup (copy all contacts from my outlook to the company phone book) or scheduled to sync Oulook contacts with the 3CX phone book. Comments (0) 3CX Phone System, phonebook, outlook, address book

3Vote On Idea Will be good to make bind wrapup time to external event. For example, operator do not arrive in the queue, until close client card. But after closing the card he have some additional wrapup time to relax. Comments (0) 3CX Phone System, wrapup time, api

1Vote On Idea Schweiz: TAPI für Anruferkennung bspw. mit TwixTel.
Es soll auch konfigutierbar sein, für welche Nummer Comments (0) 3CX Phone System, tapi twixtel multiple anruferkennung, call identification

13Vote On Idea The ability to track a call using a serial number. For example call comes in from our ISDN lines. 3CX creates a serial number i.e. 00001 then logs the source number against that serial number and the steps it takes i.e. digital receptionist, transfer, call ended. It would look like this;

TrackID Date Source Destination Ring Time Talk Time Status Notes

00001 05/12/2012 07766084050 > 10000 00:00:01 00:00:01 Picked Up ISDN Trunk

00001 05/12/2012 07766084050 > (802) 00:00:01 00:00:05 Transferred Digital Receptionist transfers to queue 802 after the source heard 5 seconds of options.

00001 05/12/2012 07766084050 > (802)515 00:00:10 00:00:00 Unanswered 515 Exceeds wait time threshold.

00001 05/12/2012 07766084050 > (802)514 00:00:10 00:07:55 514 Picked Up Talked with source for 7 minutes 55 seconds.

It means when we export the data we can track individual calls from start to finish by serial number making it very easy for analysis. Comments (2) 3CX Phone System, reporting, call logs

8Vote On Idea Call Queues need one more call distribution method. To assign agents a skillset number then distribute evenly based on those numbers i.e.

a. Agent 1 = 1
b. Agent 2 = 1
c. Agent 3 = 1
d. Agent 4 = 2
e. Agent 5 = 2
f. Agent 6 = 3
g. Calls would be first evenly distributed to skillset 1, then if none available, 2 then 3. Distribution would be by talk time. Comments (0) 3CX Phone System, call center, agent